Privacy & Security

The directors, management and staff of ShinHan Bank America are concerned about and respect the privacy of its customer’s personal information. We understand that our customers furnish sensitive information to the bank in the course of daily business, and the bank is committed to treating such information responsibly. We know that our customers expect privacy and security for their personal financial affairs. That is why we have made it our priority to keep the information you provide to us safe and confidential by adopting specific practices for collection, use, retention and security of your non-public personal information.

How We Collect Personal Information

We rely on many sources of information to understand and meet your needs. We may collect 'nonpublic personal information’ about you from:

Information we receive from you on application or other forms (such as name, address and social security).
Information we obtain from your transactions and account experience with us (such as, checks, credit cards, automated teller machines (ATM) cards, electronic transfers and Automated Clearing House (ACH) transactions.
Information we receive from consumer reporting agencies; and:
Information from other outside sources to verify the information you provided (such as your employment, credit or banking relationships, or property insurance coverage).

Why We Collect The Information

We request, collect and retain personal information about you to:

Help us to service your account and process your transactions.
Help to identify you and better protect your personal and financial information.
Better understand your financial needs so we can provide you with more meaningful financial products and services and; Comply with laws and regulations that govern us.

Information We Share

ShinHan Bank America does not now, nor does intend to in the future, to disclose any personal financial information to any non-affiliated third parties except as permitted by law (such as, protect against fraud, respond to a subpoena or service your account). We also want to inform you that, under the Federal Fair Credit Reporting Act, we are permitted to share your name, address and information about your transactions with us and about our experiences with you with our affiliates.

How We Protect Your Privacy

Our employees are educated on the importance of maintaining the confidentiality of customer information as outlined in the Bank’s Code of Business Ethics. We restrict access to non-public information only to those employees and service providers who need to know the information so they can provide the services you request. In addition, we maintain physical, electronic and procedural safeguards that comply with federal standards to guard your non-public personal information.

Should you close your account(s) with us or if you become an inactive customer, we will adhere to the privacy policies and practices described in this notice.

We have disclosed this information to you (or your legal representative) and only if you are an individual who obtained a financial product or service from ShinHan Bank America that is to be used primarily for personal, family or household purposes.

If you have any questions, please contact the nearest branch for assistance.

We look forward to providing you with the best quality of service that you have come to expect of us over the years.

Thank you for banking with ShinHan Bank America.